TERMS AND CONDITIONS
We want to make sure that we provide the safest environment for your cats when they stay with us. For this reason, we ask just a few things from you:
Please transport your cat to us in a secure, escape-proof carrier.
We ask that cats have been inoculated against cat flu, enteritis and preferably feline leukaemia within the last 12 months. It’s essential that you provide the inoculation certificate on arrival, or before your cat’s stay with us as this is part of our licensing conditions, and we cannot board any cats without it. Cats and kittens that are having their first set of injections need to have both vaccinations before boarding and also allow for the manufacturers recommended time frame for the vaccine to become effective. This is usually 14 days and we strongly advise you to check the time frame with your vet.
No refund will be given for cats that do not have the correct vaccinations.
Please do share your cat’s medical history with us. It helps us to provide the best care possible for them.
No cats suffering from or suspected to be suffering from an infectious or contagious disease will be accepted.
Every effort is made to keep Cat Tropicana flea and worm free. Please ensure that your cat is up to date with a veterinary prescribed flea treatment. Over the counter or internet purchased products are not acceptable for boarding due to their low success rate. If your cat is found to have fleas or worms whilst boarding with us this will incur a £20 charge from the cattery for a deep pen clean, as well as the treatment costs. Permission for treatment is granted by agreeing to these terms and conditions but we will endeavour to contact you or your vet before treating your cat.
We regret that we cannot accept un-neutered cats over the age of six months.
Cats from the same family will be boarded together unless you request separate pens.
We will provide suitable toys for your cat during their stay, such as interactive and cat nip toys. You are also welcome to bring your own but please do not bring anything that represents a choking hazard, such as hairbands. Please inform us in writing if you would prefer your cat not to have access to these cattery provisions.
It goes without saying that we will take every care with your animals but you do leave your pets with us at your own risk. By accepting these terms you are authorising us to call a vet on your behalf should we consider it necessary. We have an excellent relationship with our local vets in the rare cases that visits are needed. A visit to the vet will incur a £10 administration charge and the cost of the treatment will be at the owner’s expense.